Returns and Refund Policy
How to return a VAS Car Care product and how refunds are handled.
Template wording for review. Replace every bracketed placeholder and have the final text checked before launch. This is not legal advice.
Your right to cancel
Under UK consumer law you may usually cancel an online order within 14 days of receiving it and return the item within a further 14 days. [RETURNS_WINDOW_AND_CONDITIONS].
Condition of returned items
Items should be returned unused and in their original packaging where possible. We may reduce a refund to reflect handling beyond what is necessary to inspect the product.
Damaged or incorrect items
[DAMAGED_ITEM_PROCESS]. Contact [BUSINESS_EMAIL] with photographs and your order reference.
Refunds
Approved refunds are issued to the original payment method via Stripe, normally within [REFUND_PROCESSING_TIME] of us receiving the return.
Return postage
[RETURN_POSTAGE_RESPONSIBILITY].