Returns and Refund Policy
How to return a VAS Car Care product and how refunds are handled.
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Your right to cancel
You can return your order within 15 days of the day it reaches you. Email vas.del@yahoo.com with your order reference to start a return and we will send you a return label. This does not affect your statutory rights, which still apply under the Consumer Contracts Regulations 2013.
Condition of returned items
Items should be returned unused and in their original packaging where possible. We may reduce a refund to reflect handling beyond what is necessary to inspect the product.
Damaged or incorrect items
If your item arrives damaged, faulty or not what you ordered, contact vas.del@yahoo.com with photographs and your order reference within 15 days of delivery. We will send a return label and either replace the item or refund you in full.
Refunds
Approved refunds are issued to the original payment method via Stripe, normally within 14 days of us receiving the returned item or evidence that you have sent it back.
Return postage
We provide the return label, so there is no return postage for you to pay. Please ask us for the label before sending anything back, so we can track the parcel and refund you promptly.